Introduction
FL Mold Scientific Inc (“FL Mold Scientific,” “we,” “us”) provides mold inspection, testing and remediation services in Orlando and Central Florida. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
It applies to information you give us through our website, our Facebook and Instagram lead forms, phone calls, text messages, email, and when you hire us for services.
Information We Collect
We only collect information you choose to give us, or that we need to provide our services:
- Contact details: name, phone number, email address, and ZIP code or property address.
- Service details: what is happening in your home (for example, a musty smell, visible mold or a recent leak), whether you own or rent the property, and appointment preferences.
- Service records: inspection reports, lab results, photos of the property, estimates, invoices and payment status.
- Communication records: records of calls, text messages and emails between you and our team, which may be recorded or logged for quality and scheduling purposes.
- Basic website data: standard information your browser sends, such as pages visited and device type.
How We Use Your Information
- Respond to your request and schedule inspections or remediation.
- Send appointment confirmations, reminders and updates about your service.
- Deliver reports, lab results, estimates and invoices.
- Follow up after a service and ask for feedback or reviews.
- Send occasional offers, seasonal tips and service reminders, only if you agreed to receive them.
- Improve our services and keep accurate business records.
- Comply with legal, licensing and insurance requirements.
Text Messaging (SMS) Terms
By submitting a form on our website or on Facebook or Instagram, or by texting us first, you agree to receive text messages from FL Mold Scientific at the number you provided.
- Types of messages: replies to your request, appointment scheduling and reminders, service updates, follow-ups, and occasional offers or reminders if you agreed to them.
- Frequency: message frequency varies based on your request and service.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time to stop receiving texts. You will receive one message confirming you have opted out.
- Help: reply HELP for assistance, or contact us using the details below.
- Consent is not required to buy: agreeing to receive texts is not a condition of purchasing any service.
Carriers are not liable for delayed or undelivered messages.
Email Communications
We email you about your request and service, including confirmations, reports, estimates and invoices. If you are a customer or requested information from us, we may also send occasional tips, seasonal reminders or offers.
Every marketing email includes an unsubscribe link. Unsubscribing stops marketing emails, but we may still email you about a service you have scheduled or purchased.
How We Share Information
We do not sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party.
We share information only when needed to run our business and serve you:
- Service providers that help us operate, such as our CRM, phone and texting provider, email provider, scheduling and payment tools. They may use your information only to provide services to us.
- Testing laboratories that analyze samples from your property.
- People you authorize, such as your realtor, property manager, insurance adjuster or a remediation contractor, when you ask us to.
- Legal reasons, when required by law, a court order, or to protect our rights or safety.
Security and Retention
We use reasonable safeguards to protect your information, including access controls and secure business software. We keep service records for as long as needed for business, licensing, insurance and legal purposes.
Your Choices
You can ask us to update or correct your information, stop marketing messages, or delete your contact information when we are not required to keep it. Contact us using the details below.
Children's Privacy
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. The date at the top shows the latest version.
Contact Us
FL Mold Scientific Inc Orlando, Florida Email: info@flmoldscientific.com